Government customer services to be modernised with help of industry experts
UK — Dept. for Science, Innovation & Technology · 2026-01-17 · UK · verified record
Themes: Cross-sector · Cybersecurity
Ecosystems: UK Cyber Security & Resilience Bill
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Government customer services to be modernised with help of industry experts The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them. - Faster response times and more efficient service for the millions of people who use government services - Octopus Energy CEO Greg Jackson to co‑chair new CustomerFirst unit - DVLA first to partner with CustomerFirst Long phone queues, repeated form-filling, and endless paperwork will be cut out as technology…
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