CMA investigates Adobe over concerns about cancellation fees

UK — Dept. for Science, Innovation & Technology · 2026-03-19 · UK · verified record

Themes: Consumer protection · Online marketplaces · Online platforms · Search services

Ecosystems: UK Digital Markets (DMCCA)

Investigation examines whether Adobe’s early cancellation fees are unfair and misleading. press_release GOV.UK Search API query: "digital markets"

CMA investigates Adobe over concerns about cancellation fees Investigation examines whether Adobe’s early cancellation fees are unfair and misleading. The Competition and Markets Authority (CMA) has launched an investigation into Adobe following concerns that early cancellation fees on membership plans for certain products may breach consumer protection law. Customers who cancel more than 14 days after signing up to its ‘annual billed monthly’ plan – where they agree to a yearly contract and pay monthly – must pay 50% of the remaining yearly cost. After they cancel, customers will have access …

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